Refund and Returns Policy

 

We genuinely believe in our product and have grown a loyal base of customers who know the joy of cultivating their own delicious and nutritious edible garden.

Some have no green thumbs, while others are garden enthusiasts and budding urban farmers. Still, regardless of how experienced a horticulturist you are, we are confident you will find our kits easy to use and fun to do whilst reaping the many nutritional benefits microgreens offer for all members of the family, including our pets too.

Money back guarantee

We include high-quality, organic and non-GMO seeds in all of our kits and guarantee they will grow.

We’re so confident that we offer a 100% Money Back Guarantee if your kit does not sprout within ten days of planting.

Terms

All we ask is that you contact us within those ten days and let us help resolve the issue.

If there is no change by day 10, send us time-stamped images or videos and notes and claim your money back (excluding postage).

Refunds

Unless you have contacted us expressing concern with your kit, it must be unused and in the same condition as you received it to be eligible for a return. It must also be in the original packaging.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds

If you haven’t received a refund, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and still have not received your refund, don’t hesitate to contact us at wecare@microgreenpros.co.uk.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Additional non-refundable items:

• Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, email us at wecare@microgreenpros.co.uk. 

Gifts

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to give to you later, we will refund the gift giver.

Shipping Returns

You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. However, we don’t guarantee that we will receive your returned item.

Need more help?

Contact us for further assistance.